Cancellation and Refund Policy
Effective Date: March 12, 2026
Boston Luxury Chauffeur & Limo Service, operated by Sacar LLC (“Company,” “we,” “us”), values your trust and is committed to transparency. This Cancellation and Refund Policy outlines the terms for cancellations, modifications, and refunds for all services booked through our website or customer service team.
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- Standard Cancellation Policy
Cancellations made at least 24 hours prior to the scheduled pickup time will receive a full refund with no cancellation fee.
Cancellations made within 24 hours of the scheduled pickup time will be charged the full booking amount. No refund will be issued.
2. No-Show Policy
If a client fails to appear at the designated pickup location without prior cancellation, the full booking amount will be charged. No refund will be provided for no-shows.
3. Modifications to Reservations
Requests to modify a reservation, including changes to date, time, pickup/drop-off location, or vehicle type, must be made at least 24 hours before the scheduled pickup.
Modification requests made within 24 hours of the scheduled service may incur additional charges at the Company’s discretion and are subject to vehicle and driver availability.
4. Refund Processing
Approved refunds will be processed within 5 to 10 business days and returned to the original payment method used at the time of booking.
Refund timelines may vary depending on your financial institution.
5. Late Arrivals and Service Delays
For airport pickups, the Company monitors flight status and provides a complimentary waiting period. Extended waiting beyond the grace period may result in additional charges.
The Company is not responsible for delays caused by traffic, weather, road conditions, or other events beyond our control. No refund will be provided for delays due to these circumstances.
6. Service Interruptions
If the Company is unable to fulfill a confirmed reservation due to circumstances within our control (e.g., vehicle breakdown, scheduling error), the client will receive a full refund or an alternative vehicle at no additional cost.
7. How to Request a Cancellation or Refund
8. Wait Time and Grace Periods For all pickup services, we provide a complimentary grace period to ensure a stress-free experience. For residential or office pickups, a 15-minute grace period is included. For airport arrivals, we offer a 60-minute grace period for domestic flights and a 60-minute grace period for international arrivals, starting from the time the flight lands. Waiting time beyond these periods will be billed in 15-minute increments based on the vehicle’s hourly rate.
9. Inclement Weather and Safety The safety of our passengers and chauffeurs is our top priority. In the event of extreme weather conditions, such as heavy snowstorms or declared states of emergency in the Greater Boston area, Boston Luxury Chauffeur reserves the right to cancel or reschedule services. If we must cancel a reservation due to unsafe road conditions, a full refund or a service credit for a future date will be provided at the client’s preference.
10. Special Events and Holiday Bookings Please be advised that reservations for high-demand dates—including the Boston Marathon, New Year’s Eve, Prom Season, and major sporting events—are subject to our standard 24-hour cancellation window. For these dates, cancellations made less than 24 hours before the scheduled time are non-refundable.
11. Vehicle-Specific Policies Our standard 24-hour cancellation policy applies to all vehicle types, including specialized vehicles such as Stretch Limousines and Mercedes Sprinter Vans. Cancellations must be made at least 24 hours in advance to qualify for a full refund.
To cancel or request a refund, please contact us as soon as possible:
Email: info@bostonluxurychauffeur.com
Phone: +1 (888) 431-3815
Address: 120 Madison Ave, Arlington, MA 02474, United States
Please include your booking confirmation number and the reason for your request.
8. Contact Us
If you have any questions about this Cancellation and Refund Policy, please reach out to our customer service team. We are available 24/7 to assist you.
Boston Luxury Chauffeur & Limo Service / Sacar LLC
120 Madison Ave, Arlington, MA 02474, United States
Phone: +1 (888) 431-3815
Email: info@bostonluxurychauffeur.com