FAQS

Boston Luxury Chauffeur FAQs

Frequently Asked Questions

Answers about booking, pricing, Logan Airport transfers, service area, and more — everything you need before you book.

Transparent Pricing
Licensed & Insured
Easy Online Booking
Available 24/7
Booking & Reservations

Booking & Reservations

Quick, easy, and flexible booking options for your luxury transportation needs.

How do I book your chauffeur service?

Three easy ways to book your chauffeur service:

Good to know: booking ahead helps secure vehicle availability, especially for early-morning departures. We often accommodate same-day bookings based on fleet availability.

Do you offer same-day bookings?

Yes. We often accommodate same-day bookings based on fleet availability.

  • Call +1 (888) 431-3815 for the fastest confirmation
  • Availability depends on the vehicle class and time of day

For an urgent trip, call our dispatch line directly rather than booking online.

Can I book far in advance?

Yes — you can reserve as far in advance as you'd like, including for weddings and other milestone events, corporate events and special occasions, or recurring airport transfers for regular business travel.

We recommend booking as early as possible for weddings and peak-season dates to secure your preferred vehicle.

Will I receive confirmation of my booking?

Yes. After booking, you'll receive confirmation of your reservation details, including your pickup date, time, and location, your vehicle type, and your rate confirmed before you book.

It's your responsibility to review your confirmation for accuracy. If anything looks wrong, call us at +1 (888) 431-3815.

What's your cancellation policy?

Free cancellation up to 24 hours before pickup.

  • Cancel or change your reservation 24+ hours before pickup: no charge
  • Cancel within 24 hours of pickup, or no-show: charged the full booking amount
  • Airport pickups: flight delays are tracked and your pickup time is adjusted automatically at no charge

See our full Terms and Conditions and Liability & Safety Policies for details.

Corporate Travel

Corporate & Business Transportation

Professional chauffeur services tailored for business travelers and corporate clients.

Do you offer corporate transportation?

Yes. We provide chauffeured transportation for business travel, including point-to-point transfers and hourly as-directed service for meetings and multi-stop days.

  • Hourly booking, so the same chauffeur and vehicle stay with you for the day
  • Airport transfers for business travelers and visiting clients
  • Corporate billing arrangements available with prior written approval

To set up service for your company, call +1 (888) 431-3815.

Can you handle large group or multi-vehicle coordination?

Yes. We can arrange multiple vehicles for group travel, such as conference attendees or a wedding party.

  • Executive Van seats up to 14 passengers for larger groups
  • Multiple sedans or SUVs can be coordinated for simultaneous pickups
  • Group airport transfers for teams arriving together

Call ahead so we can confirm vehicle availability for your group size.

Do you provide billing for corporate clients?

Yes. Corporate clients can arrange alternative billing with prior written approval before service begins.

Contact us at +1 (888) 431-3815 or info@bostonluxurychauffeur.com to discuss invoicing for your company.

Do you provide VIP and executive services?

Yes. Our chauffeurs are suited, licensed, and professionally trained, providing a discreet, executive-level experience.

  • Business Class Sedan, Luxury SUV, or Cadillac Escalade for executive travel
  • Hourly as-directed service for meetings and events
  • The same chauffeur and vehicle for your full reservation
Do you offer hourly service?

Yes. Reserve a chauffeur and vehicle by the hour — the same car stays with you for the whole booking.

  • Luxury Sedan: $90/hour, 3-hour minimum
  • Luxury SUV: $100/hour, 3-hour minimum
  • Cadillac Escalade: $135/hour, 3-hour minimum

Add stops or change your route anytime during the booking. Learn more about hourly service or call +1 (888) 431-3815.

Pricing

Transparent Pricing & Payment

Honest, upfront pricing with no hidden fees.

What is your pricing structure?

Straightforward pricing, confirmed before you book — no meter, no surge pricing.

  • Logan Airport transfers: flat rates by destination, from $125 — see the full rate table
  • Hourly service: from $90/hour, 3-hour minimum
  • Point-to-point & long-distance: quoted based on your specific trip

What's included in your rate: a professional chauffeur, tolls and airport fees on Logan transfers, meet & greet at the airport, and 60 minutes of complimentary wait time on airport arrivals.

Get an instant quote or call +1 (888) 431-3815

What payment methods do you accept?

We accept major credit cards at the time of booking. Corporate billing is available with prior written approval for qualifying accounts.

Other payment arrangements may be available on request — call +1 (888) 431-3815 to discuss.

Are there any hidden fees?

No hidden fees on your quoted rate. Your price is confirmed before you book, with no meter and no surge pricing.

What can add to your total: waiting time beyond the complimentary period, extra stops not included in your original booking, trips outside our standard service area, and gratuity (optional).

See our Terms and Conditions for full details on additional charges.

What about tipping and gratuity?

Gratuity is optional and not included in your quoted rate — it's left entirely to your discretion and appreciated for great service.

You're welcome to add gratuity when you book, or give it directly to your chauffeur.

How much complimentary wait time is included?

Every airport pickup includes 60 minutes of complimentary wait time, timed from touchdown — so customs and baggage claim aren't a race. Your pickup time is also adjusted automatically at no charge if your flight is delayed.

Waiting time beyond the complimentary period may incur an additional charge. For non-airport pickups or hourly bookings, call us to confirm timing for your specific trip.

Service Area

Service Coverage & Availability

Professional luxury transportation across Greater Boston and beyond.

What areas do you service?

We serve Boston and Greater Boston, including downtown Boston, Back Bay, and the Seaport District; Cambridge and surrounding towns across MetroWest, the South Shore, and the North Shore; and Rhode Island, including Providence, Newport, East Greenwich, and Warwick.

See our full list of service locations to find your town.

Are you available 24/7?

Yes — phone reservations and service are available 24 hours a day, 7 days a week, including early-morning airport departures, late-night pickups, and holidays and weekends.

Call +1 (888) 431-3815 any time to book or ask a question.

Do you offer long-distance service?

Yes. Popular long-distance routes include Boston to New York City, Boston to Providence, Rhode Island, Boston to Hartford, Connecticut, and Boston to New Hampshire, Vermont, and Maine.

Rates for long-distance and out-of-area trips are quoted based on your specific route. Get a quote or call +1 (888) 431-3815.

Airport Transfers

Logan Airport Transportation

Professional airport transfers with meet & greet service included.

What's included in your Logan Airport service?

A meet-and-greet airport experience designed for a stress-free arrival:

  • Flight tracking: we monitor your inbound flight and adjust your pickup time automatically
  • Meet & greet: your chauffeur meets you at the designated limo pickup area for your terminal
  • Luggage assistance: your chauffeur helps with your bags
  • 60 minutes free wait: timed from touchdown, so customs and baggage claim aren't a race

All Logan terminals covered: A, B, C, and E. On international arrivals at Terminal E, your chauffeur waits while you clear customs and immigration; the complimentary wait time is still timed from touchdown.

Book your Logan Airport transfer

Do you service other airports?

Yes — professional airport transportation to major regional airports:

The same flight tracking, meet & greet, and complimentary wait time apply at every airport we serve.

Booking Tools

Technology & Digital Services

Simple online booking, wherever you are.

Can I book on my mobile phone?

Yes. Our website works on any phone or tablet — no app download required.

Request an instant quote from your phone, or call +1 (888) 431-3815 if you'd rather book by phone. Book now.

How will I know when my chauffeur is on the way?

We share your chauffeur's contact details ahead of your pickup, and our 24/7 line is always available for a status update.

Call +1 (888) 431-3815 anytime for an update on your ride.

Safety

Policies & Safety

Your safety and satisfaction are our top priorities.

How are your chauffeurs screened and trained?

Every chauffeur is licensed, professionally trained, and background-checked before joining our team, and is trained in customer service and safe driving.

Our vehicles are inspected and maintained on a regular schedule to the same standard.

How do you ensure on-time pickups?

We build extra time into every trip: real-time flight tracking for airport pickups with automatic pickup adjustments, chauffeurs who plan routes around current traffic conditions, and vehicles dispatched with time to spare before your pickup.

Questions about your reservation? Call +1 (888) 431-3815.

Ready to Book Your Boston Chauffeur Service?

Reserve your ride today — your rate is confirmed before you book.